Terms & Conditions

1. General Terms

1.1 Agreement
By using the CYCOLY website and placing an order, you acknowledge that you have read and agreed to these Terms & Conditions. If you do not agree, please refrain from using our services.

1.2 Modifications
We reserve the right to update, change, or modify these Terms & Conditions at any time without prior notice. The updated Terms & Conditions will be posted on this page with an updated "Effective Date."

2. Account Creation and Security

2.1 Account Information
To place an order, you may be required to create an account with CYCOLY. You are responsible for ensuring the accuracy of the information provided when creating an account.

2.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. If you suspect any unauthorized use of your account, please contact us immediately.

3. Ordering and Payment

3.1 Order Acceptance
When you place an order on CYCOLY, it will be treated as an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including after order submission.

3.2 Pricing
All prices listed on CYCOLY are in the relevant local currency and are subject to change without notice. Any promotional or discount codes must be applied at the time of purchase.

3.3 Payment Methods
We accept payments through the following methods:

PayPal: A secure and trusted third-party payment processor that allows you to pay using your PayPal balance, credit card, or linked bank account.
Shopify Payments: An integrated payment system for credit card payments, including Visa, MasterCard, American Express, and other major cards.

When making a payment, you agree to provide accurate payment information. CYCOLY will process the payment once we receive confirmation from the payment provider.

3.4 Transaction Fees
You are responsible for any transaction fees associated with your payment method, including those charged by PayPal or Shopify Payments.

4. Shipping and Delivery

4.1 Shipping Methods
We offer various shipping methods, and shipping costs will be calculated during checkout. Shipping fees are based on your location and the shipping method you select.

4.2 Order Processing Time
Orders will typically be processed within 1-2 business days. Delivery times may vary depending on your location, the shipping method selected, and any unforeseen delays.

4.3 Customs and Import Taxes
International orders may be subject to additional customs duties and taxes. These fees are the responsibility of the customer and will be determined by your local customs office.

5. Returns and Refunds

5.1 Return Policy
If you are not satisfied with your purchase, you may return items within 30 days of receipt for a full refund, provided the items are unused, in their original packaging, and in resalable condition. Certain items, such as customized products, may not be eligible for returns.

5.2 Refunds
Refunds will be issued to the original payment method once the returned items are processed. Please note that shipping fees are non-refundable.

5.3 Exchanges
If you wish to exchange an item for a different size, color, or product, please follow our return process and place a new order for the item you want.

6. Privacy and Data Protection

6.1 Personal Data
CYCOLY respects your privacy and is committed to protecting your personal data. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

6.2 Security
We use secure encryption technologies, including SSL (Secure Sockets Layer) encryption, to protect your sensitive payment information during transmission. However, while we strive to ensure the security of our systems, no method of online transmission is entirely secure.

7. Limitation of Liability

7.1 Product Availability
CYCOLY does not guarantee the availability of products, and we reserve the right to discontinue products or services at any time.

7.2 Limitation of Liability
In no event shall CYCOLY, its officers, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or services.

8. Governing Law

8.1 Applicable Law
These Terms & Conditions will be governed by and construed in accordance with the laws of Hong Kong. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Hong Kong.

9. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: support@cycoly.com
Phone: +852 95185490
Address: Room 1927, 19th Floor, Block 9, Hong Shing Building, Hongyuan Road, Hongfu Village, Hung Shui Kiu, New Territories, Hong Kong