Shipping Information

At CYCOLY, we want to make sure you receive your order as quickly and safely as possible. Below is all the information you need regarding our shipping process.

Processing Time

Order Processing Time: Once your order is placed, it typically takes 1-2 business days for processing.
During peak seasons or holidays, processing may take longer, but we will notify you of any delays.

Shipping Methods

We offer the following shipping options:

Standard Shipping: Estimated delivery time is 7-15 business days (depending on your location).
Expedited Shipping: Estimated delivery time is 3-7 business days.
Express Shipping: Estimated delivery time is 1-3 business days (available for select locations).

Shipping Costs

Free Shipping: Enjoy free standard shipping on orders over $100 USD.
Shipping Fees: Shipping costs will be calculated at checkout based on your location and selected shipping method.

International Shipping

We offer international shipping to a variety of countries. Please note that international shipping may be subject to customs fees, taxes, and other duties, which are the responsibility of the customer.

Customs & Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your package.

You can track your order at any time using the link provided or visit the respective courier’s website with your tracking number.

Lost or Stolen Packages

CYCOLY is not responsible for packages that are lost or stolen once the tracking shows that the order has been delivered. We recommend checking with local carriers or neighbors if you haven’t received your package.

Incorrect Address

Please double-check the shipping address when placing your order. If your package is returned due to an incorrect address, we will require an additional shipping fee to resend the package.

If you have any further questions or concerns, feel free to reach out to our customer service team at support@cycoly.com.