FAQ
1. Product Information
Q: What materials are CYCOLY products made of?
A: Our cycling apparel is crafted using premium, breathable, and moisture-wicking fabrics. We use high-quality polyester, spandex, and nylon blends to ensure comfort, durability, and performance.
Q: How do I choose the right size?
A: We offer a detailed size chart on each product page. If you’re unsure, we recommend checking the measurements carefully or contacting our customer support team for personalized recommendations based on your body measurements.
2. Ordering and Payments
Q: How can I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. We offer a secure checkout process with multiple payment methods, including PayPal and Shopify Payments.
Q: Can I change my order after I’ve placed it?
A: We process orders quickly, so please contact us as soon as possible if you need to modify your order. We will do our best to accommodate changes, but once an order is shipped, we are unable to make adjustments.
Q: What payment methods do you accept?
A: We accept payments via PayPal and Shopify Payments (which includes credit card options such as Visa, MasterCard, American Express, etc.).
3. Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping! Shipping fees will vary depending on your location and the shipping method you choose.
Q: How long does shipping take?
A: Shipping times can vary depending on your location. Typically, domestic orders take 5-7 business days to arrive, while international orders may take 10-15 business days. You will receive a tracking number once your order ships.
Q: Can I track my order?
A: Yes! Once your order has shipped, you will receive a tracking number via email. You can use this to track your package through the carrier’s website.
4. Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused, unwashed, and resalable items. To initiate a return, please contact our customer support team. Please note that personalized or custom-made products may not be eligible for returns.
Q: How do I request an exchange?
A: If you would like to exchange an item for a different size or color, please follow our return process and place a new order. Once the returned item is received, we will issue a refund to your original payment method.
Q: How do I get a refund?
A: Refunds are processed once we receive your returned item. The refund will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
5. Discounts and Promotions
Q: Do you offer any discounts?
A: Yes, we occasionally offer discounts and promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.
Q: How can I use a discount code?
A: You can apply your discount code at checkout. Simply enter the code in the “Discount” field and click “Apply” before completing your order.
6. Customer Support
Q: How can I contact CYCOLY customer support?
A: You can reach our customer support team by emailing support@cycoly.com or by calling +852 95185490. We’re here to assist you!
Q: I received a damaged item. What should I do?
A: We’re sorry for the inconvenience! Please contact our customer support team immediately with your order number and photos of the damaged item. We will resolve the issue as quickly as possible.
7. Privacy and Security
Q: Is it safe to shop on your website?
A: Yes, shopping with CYCOLY is secure. We use SSL encryption to protect your personal and payment information during transactions. Additionally, we comply with all privacy laws to ensure your data is protected.
Q: How do you protect my personal information?
A: We value your privacy. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.
8. General Questions
Q: Where are CYCOLY products made?
A: Our products are designed in-house and manufactured in top-tier facilities, ensuring the highest standards of quality and performance.
Q: How can I stay updated on new products and sales?
A: Be sure to subscribe to our newsletter for exclusive offers, updates on new arrivals, and more. You can also follow us on social media for the latest updates.
If you have any other questions or need further assistance, don’t hesitate to contact us. Thank you for choosing CYCOLY!