Privacy Policy

Thank you for visiting the CYCOLY website (hereinafter referred to as “we,” “our,” or “CYCOLY”). We value your privacy and are committed to protecting your personal information. To help you better understand how we collect, use, store, and protect your information, we have developed this Privacy Policy.

Please read this policy carefully before using our services.

1. Information We Collect

We collect information based on how you use our services. The information we collect includes, but is not limited to:

Personal Identification Information: Such as your name, email address, phone number, shipping address, etc. This information is typically provided when you register an account, place an order, fill out a form, or contact customer support.
Payment Information: Including credit card information and billing addresses (please note that payment processing is handled by third-party payment service providers, and we do not directly store your payment card information).
Usage Data: Such as the date and time you visit our website, browser type, operating system, IP address, device type, page visits, etc. This information helps us improve website functionality and user experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

Order Processing: This includes processing your payment, shipping your products, providing order status updates, and offering customer support.
Personalized Experience: Providing personalized product recommendations and promotions based on your purchase history and preferences.
Marketing and Promotions: If you subscribe to our newsletter or opt-in to receive promotional information, we will use your email address to send you relevant updates, product information, and special offers. You can unsubscribe at any time.
Service Improvement: Using your usage data to analyze website performance, improve user experience, and optimize our products and services.

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technology (such as SSL encryption) to protect online payments and sensitive information during transmission.

However, please note that while we strive to protect your data, no method of internet transmission can be guaranteed to be 100% secure.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: Such as payment processors, logistics companies, and technology support services that need access to your information to provide services.
Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.
Business Transactions: If we undergo a merger, acquisition, or asset sale, your information may be part of the transaction.

5. Your Choices

Access and Update Information: You can access and update your personal information at any time by logging into your account.
Opt-out of Marketing Emails: If you no longer wish to receive marketing emails, you can unsubscribe via the link in the emails or contact customer support.
Request Deletion of Personal Information: Depending on applicable laws, you have the right to request the deletion of your personal information. You can contact customer support for deletion.

6. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

7. International Data Transfers

If you are located outside of the European Union, please be aware that your personal information may be transferred to China or other countries and may be subject to the data protection laws of those regions.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the "Effective Date" stated. We encourage you to review this page periodically to stay informed about any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us using the details below:

Email: support@cycoly.com
Phone: +852 12345678
Address: Room 1927, 19th Floor, Block 9, Hong Shing Building, Hongyuan Road, Hongfu Village, Hung Shui Kiu, New Territories, Hong Kong