Return & Exchange Policy

1. Return Eligibility

• We accept returns on unused and unworn items that are in original condition and packaging.

• Returns must be initiated within 30 days from the date of delivery.

• Personalized or custom-made items are non-returnable unless they are defective or damaged.

• Items marked as Final Sale cannot be returned or exchanged.

2. How to Return an Item

• To initiate a return, please contact our Customer Support team at support@cycoly.com with your order number and the item(s) you wish to return.

• We will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.

• Shipping costs for returns are the responsibility of the customer unless the item is damaged or defective.

3. Exchange Policy

• We offer exchanges on items that are unused, unworn, and in their original packaging.

• To exchange an item, please follow the same steps as a return, and specify the new size or product you would like to receive.

• If there is a price difference, you will be required to pay the difference before we process the exchange.

4. Refund Process

• Once your returned item is received and inspected, we will notify you by email regarding your refund.

• Refunds will be issued to the original payment method.

• Please allow up to 5-7 business days for the refund to appear in your account, depending on your payment provider.

5. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us immediately with your order number and clear photos of the damage.

• We will refund or replace the item at no additional cost.

• In the case of a defect or damage, we will cover all return shipping costs.

6. Non-returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized products

• Products marked as Final Sale

• Items that have been worn, washed, or altered in any way

• Products that are not in their original condition or packaging

7. Late or Missing Refunds

• If you haven’t received your refund yet, please check your bank or credit card statement.

• If the refund is not visible, please contact your payment provider.

• If you’ve done all of the above and still haven’t received your refund, please contact us at support@cycoly.com.

8. Exchanges for Sale Items

• Only regular-priced items can be exchanged. Sale items are not eligible for exchange unless they are damaged or defective.

9. Customer Service

• If you have any questions or concerns about our Return & Exchange policy, feel free to reach out to our customer support team at support@cycoly.com. We’re here to help!